"TamuKu!" or "the Platform" refers to the TamuKu! web application, mobile application, and all associated services, features, and content.

"User", "you", "your" refers to any person who accesses or uses the Platform, whether as a buyer, seller, stallholder, event organiser, or visitor.

"Seller" refers to any User who lists an item, product, food item, or service for sale on the Platform.

"Buyer" refers to any User who browses, makes offers on, or purchases items through the Platform.

"Listing" refers to any item, product, food item, event, shop page, or service posted on the Platform by a User.

"Transaction" refers to any offer, acceptance, reservation, meetup arrangement, or completion of a deal between Users facilitated through the Platform.

"Kupangs" refers to TamuKu!'s virtual reward currency, which has no monetary value and cannot be redeemed for cash.

TamuKu! is a peer-to-peer (C2C) marketplace platform. TamuKu! provides a venue for Users to list, discover, communicate about, and arrange transactions for goods and services. TamuKu! is not a party to any transaction between Users.

TamuKu! does not own, possess, inspect, verify, authenticate, appraise, or take custody of any item listed on the Platform. TamuKu! does not guarantee the existence, quality, legality, safety, accuracy, or fitness for purpose of any Listing, nor the ability of any Seller to complete a sale or any Buyer to complete a purchase.

TamuKu! acts solely as an intermediary and is not responsible for any aspect of the actual transaction between Buyers and Sellers, including but not limited to: the condition of items, the accuracy of descriptions or photographs, the conduct of any User, the completion or non-completion of any deal, or the outcome of any meetup.

To use certain features of the Platform, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate.

You must be at least 13 years old to create an account or use the Platform. By creating an account, you confirm that you are 13 years of age or older.

You are solely responsible for maintaining the confidentiality of your account credentials. You are responsible for all activities that occur under your account. You must notify TamuKu! immediately if you suspect any unauthorised use of your account.

TamuKu! reserves the right to suspend or terminate any account at its sole discretion, with or without notice, for any reason including but not limited to: violation of these Terms, fraudulent activity, repeated cancellations, or conduct that harms the Platform community.

As a Buyer, you acknowledge and agree that it is your sole responsibility to:

(a) Thoroughly inspect, examine, and verify any item before completing a Transaction, whether in person or through any other means available to you.

(b) Satisfy yourself as to the quality, condition, authenticity, functionality, legality, and fitness for purpose of any item before agreeing to purchase it.

(c) Ask the Seller any questions you may have about an item before making an offer or completing a Transaction.

(d) Conduct all due diligence you consider necessary before making any purchase decision. TamuKu! does not verify Seller claims.

(e) Meet Sellers in safe, public locations for in-person transactions. TamuKu! provides meetup location suggestions as a courtesy only and does not guarantee the safety of any location.

(f) Use the Platform's in-app chat and offer system for all negotiations and communications regarding Transactions. Communications conducted outside the Platform (e.g., via WhatsApp, direct messaging, phone calls) are not monitored, recorded, or protected by TamuKu! and cannot be used as evidence in any dispute handled by TamuKu!.

By completing a Transaction, you confirm that you have inspected or chosen not to inspect the item, and you accept the item in its current condition. TamuKu! shall have no liability for any dissatisfaction, loss, or damage arising from a Buyer's failure to adequately inspect an item before purchase.

As a Seller, you agree to:

(a) Provide accurate, truthful, and complete descriptions and photographs of all items listed.

(b) Not misrepresent the condition, authenticity, functionality, or any material characteristic of any item.

(c) Set fair and honest prices in Brunei Dollars (BND).

(d) Respond to Buyer enquiries in a timely manner.

(e) Honour accepted offers and complete Transactions in good faith.

(f) Not list any prohibited items (see Section 7).

(g) Use the Platform's in-app chat for all Transaction-related communications to ensure transparency and enable dispute resolution.

Sellers who are found to have deliberately misrepresented items may be subject to penalties including warning labels on their profile, cooldown periods, account suspension, or permanent ban. Confirmed misrepresentation may result in enhanced penalties.

All Transactions are strictly between the Buyer and the Seller. TamuKu! facilitates communication and provides tools (offers, reservations, status tracking, reviews) but is not a party to, guarantor of, or insurer of any Transaction.

When a Seller accepts an offer, the Listing is automatically marked as Reserved and removed from public browse and search. Reservations expire automatically after 7 days if the Transaction is not completed. Users are expected to complete Transactions promptly after agreement.

Either party may cancel a Transaction through the Platform. However, cancellations affect the cancelling party's reliability metrics and may result in temporary restrictions on the ability to make or accept offers.

We strongly encourage all Users to conduct Transactions exclusively through the Platform. The Platform's chat, offer system, reputation tracking, and dispute tools are designed to protect both parties. Transactions conducted outside the Platform are at your own risk and are not eligible for TamuKu!'s dispute resolution process.

The following are strictly prohibited on TamuKu!:

(a) Items that are illegal under the laws of Brunei Darussalam, including but not limited to: alcohol, tobacco products, narcotics, controlled substances, gambling equipment, and obscene materials.

(b) Items that violate Islamic (Sharia) law as applicable in Brunei Darussalam.

(c) Stolen goods, counterfeit goods, or items that infringe on intellectual property rights.

(d) Weapons, explosives, ammunition, or dangerous materials.

(e) Wildlife, endangered species, or products derived from protected animals.

(f) Personal data, accounts, credentials, or any form of identity documentation.

(g) Any form of fraudulent, deceptive, or misleading Listing.

Users must not engage in: harassment, bullying, hate speech, discrimination, impersonation, spamming, phishing, or any conduct that threatens the safety or wellbeing of other Users.

TamuKu! reserves the right to remove any Listing and take action against any User who violates these prohibitions, at its sole discretion and without prior notice.

TamuKu! maintains a reputation system that tracks User behaviour including deal completion rates, cancellation patterns, response times, and reviews from other Users. This system assigns trust tiers and may display reliability indicators on User profiles.

Users who demonstrate patterns of unreliable behaviour (such as repeated cancellations, no-shows, or confirmed misrepresentation) may face consequences including: warning labels on their profile, temporary cooldown periods restricting offers, or account suspension.

Reviews are submitted after completed Transactions and are double-blind (hidden until both parties have submitted or 30 days have passed). Reviews reflect the personal experience of the reviewer. TamuKu! does not edit, verify, or endorse User reviews.

Kupangs are a virtual reward currency earned through Platform activities (listing items, completing deals, leaving reviews, referring friends, and other engagement milestones). Kupangs have no cash value, cannot be transferred between Users, cannot be exchanged for real currency, and cannot be redeemed outside the Platform.

TamuKu! reserves the right to modify, adjust, or discontinue the Kupangs system, including earning rates, redemption options, and balances, at any time without prior notice.

TamuKu! provides a dispute reporting tool that allows Users to raise concerns about Transactions (e.g., item not as described). When a dispute is raised, both parties are invited to provide evidence through the Platform. An administrator will review the evidence and make a determination.

TamuKu!'s dispute resolution is provided as a courtesy service only. TamuKu! is not an arbitrator, mediator, or judicial authority. Determinations made through TamuKu!'s dispute process are limited to Platform-level actions (such as adjusting reputation scores or issuing warnings) and do not constitute legal rulings.

TamuKu! does not handle refunds, compensation, or financial remedies. Any financial dispute between Users is a matter between the Buyer and Seller, and may be pursued through appropriate legal channels in Brunei Darussalam.

Disputes are more likely to be resolved favourably when Users communicate through the Platform's in-app chat, as this creates a verifiable record.

TO THE MAXIMUM EXTENT PERMITTED BY THE LAWS OF BRUNEI DARUSSALAM, TAMUKU! SHALL NOT BE LIABLE FOR:

(a) Any loss, damage, injury, or harm arising from or connected to any Transaction between Users, including but not limited to: fraud, misrepresentation, non-delivery, defective goods, personal injury, property damage, or financial loss.

(b) The accuracy, completeness, truthfulness, reliability, or legality of any Listing, User profile, or communication on the Platform.

(c) The conduct, actions, or omissions of any User, whether online or in person.

(d) Any loss arising from Transactions conducted outside the Platform.

(e) Any unauthorised access to or alteration of your data or account.

(f) Service interruptions, technical failures, data loss, or errors.

(g) Any indirect, incidental, special, consequential, or punitive damages.

TamuKu!'s total liability to you for any claim arising from or related to these Terms or your use of the Platform shall not exceed the amount you have paid to TamuKu! (if any) in the 12 months preceding the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

You acknowledge and agree that using a peer-to-peer marketplace involves inherent risks. These risks include, but are not limited to: encountering fraudulent Sellers or Buyers, receiving items that differ from their description, non-completion of Transactions, and risks associated with in-person meetups.

By using TamuKu!, you voluntarily assume all such risks. You agree that TamuKu! is not responsible for and shall not be held liable for any harm, loss, or damage resulting from your interactions with other Users.

To minimise these risks, TamuKu! strongly recommends that you:

(a) Always use the Platform's in-app chat for all communications.

(b) Use the Platform's offer system to formalise agreements.

(c) Inspect items thoroughly before completing any Transaction.

(d) Meet in safe, public locations for in-person exchanges.

(e) Check the Seller's or Buyer's trust tier, completion rate, and reviews before transacting.

(f) Report any suspicious activity through the Platform's reporting tools.

You agree to indemnify, defend, and hold harmless TamuKu!, its owners, operators, affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including legal fees) arising from or related to: your use of the Platform, your violation of these Terms, your violation of any applicable law, your Listings, your Transactions with other Users, or any dispute between you and another User.

All content, features, functionality, design, trademarks, logos, and branding associated with TamuKu! are the exclusive property of TamuKu! and are protected by applicable intellectual property laws.

By posting content on the Platform (including Listing photos, descriptions, and reviews), you grant TamuKu! a non-exclusive, royalty-free, worldwide licence to use, display, reproduce, and distribute such content for the purposes of operating and promoting the Platform.

Your use of the Platform is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using TamuKu!, you consent to the collection and use of your information as described in the Privacy Policy.

TamuKu! complies with applicable data protection requirements in Brunei Darussalam, including the Personal Data Protection Order (when in force). You can read our full Privacy Policy at any time from the Settings area of the app.

TamuKu! allows Users to list events, markets, and food shop pages. Event organisers and food shop operators are solely responsible for the accuracy of their listings, the quality and safety of their products and services, compliance with all applicable laws and regulations (including food safety and hygiene standards), and obtaining any required permits or licences.

TamuKu! does not inspect, certify, or endorse any event, stallholder, or food shop listed on the Platform. Halal status, if indicated, is the sole representation of the Seller or operator and is not verified by TamuKu!.

TamuKu! employs automated and manual content moderation to maintain community standards. However, TamuKu! does not guarantee that all prohibited content will be detected or removed promptly. Users are encouraged to report any content that violates these Terms.

TamuKu! reserves the right to remove any content and take action against any User at its sole discretion, without prior notice or obligation to provide reasons.

TamuKu! is provided on an "as is" and "as available" basis. We do not guarantee that the Platform will be uninterrupted, error-free, secure, or free of viruses or harmful components. We reserve the right to modify, suspend, or discontinue any part of the Platform at any time without notice.

TamuKu! reserves the right to modify these Terms at any time. Updated Terms will be posted on the Platform with the revised effective date. Your continued use of the Platform after any changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

These Terms are governed by and construed in accordance with the laws of Brunei Darussalam. Any dispute arising from or in connection with these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of Brunei Darussalam.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

These Terms, together with the Privacy Policy and Community Guidelines, constitute the entire agreement between you and TamuKu! regarding your use of the Platform, and supersede all prior agreements, representations, and understandings.

If you have any questions about these Terms, please contact us at:

Email: TamukuDev@gmail.com

Platform: Use the in-app Help or Report function

By creating an account or using TamuKu!, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.